Frequently Asked Questions
We accept all major credit cards (VISA, MasterCard, AMEX) and payment through PayPal. We also offer Affirm Payments as a financing option.Why should I set up an account?
We recommend setting up an account to more easily track your current orders, refer back to your previous orders, track shipments, and make returns.What makes JRG Industrial Diesel stand out from other sites curating performance parts?
At JRG, we strive to bring our customers the highest quality performance parts from the most well-established brands on the market. With over 15 years of experience in the diesel shop and performance parts industry, we are well-equipped to provide our customers with unparalleled product variety, quality, and service.
For more information, view our About Us section.Can I return an item for a refund or exchange if it is damaged or defective upon receipt?
Yes. If a product is defective or damaged upon receipt, you are eligible for a full refund or exchange of the same item up to 10 days after the purchase date, excluding shipping. You may also exchange the damaged merchandise for anything on our site that is of equal or lesser value for up to 30 days. We will not grant any refund or exchange after the 30 day return period.
Please note, we do not accept returns if the items are deemed to be used or altered.
You must receive written Return Merchandise Authorization (RMA) from our shipping department to make a return on damaged merchandise. To request a return, please call us or fill out the form on our contact page and state your part number, version number, and manufacturing date, along with a complete explanation of the issue to expedite the process.
For more information on returns, please review our Shipping & Returns policy.